UPS is getting bad to worse the last 5 years, perhaps they should investigate internally their transportation logistics & accident rates as compared with DHL/Fedex. Even my shipping agent (handles Fedex & UPS) was telling me many of her customers had been switching to other carriers due to unpleasant shipping damage claim experience with UPS. I also ship with USPS with way better luck, service & attitude during this period. UPS damage is not a mere coincidence or accident, it is their parcel-handling procedure!
FYI, there are presently lawyers preparing class actions against UPS wrongful denials of claims, as they invariably blame it on "improper materials & packaging" SUBJECTIVELY & INTERNALLY......yourlawyer.com/topics/overview/UPS-Intentional-Broken-Shipments -Reimbursement-Claim-Lawyers-Lawsuit; mythreecents.com/showReview.cgi?id=58655; etc just search online under "UPS claim denial".....from all the frustrated customers!
UPS used to have independent damage evaluator to drop by the recipient's site to physically inspect the damage as received. Now to cut cost, they simply pick the damaged merchandise with half the packaging material to their internal inspection center (most buyers have removed some packaging materials to check the contents), which will invariably deny almost all the claims. To make the matter worse, they will simply wrap the damaged item hastily & charge you a fee to ship it back to you, incurring further damage due to 50% packaging materials left. Even Fedex employees that I deal with make fun with this crazy UPS practice. Fedex respects my goods better & claims have been dealt with professionally. An independent auditor should be appointed by Consumer Affairs Dept to check the claim denial rates of UPS. All share holders of UPS should be notified of the malpractice & rotten business ethics that UPS has been conducting the last few years
Reverse all credit card payments to UPS, stop using their service, and let all your business associates know about their crimes. There are LOTS of unhappy UPS customers out there now due to UNFAIR practice, mishandling, & neglect. This UPS Virus is Fatal & hidden, as most frustrated customers have either drifted away, remain silent, or blame the damage onto themselves! Enough is enough, it is about time to be ON STRIKE! for the better future of the business community
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