This comes from above letter "You know you should do a survey about how many times a person has gotten excellent cs and they take the time to report that person and how great of a job they did verses to how fast they will turn a cs person in for a bad job!"

I can say I do go to management when I received excellent service. I tell management about employees who are friendly, make me smile and help to make my day a bit more bright. I let management know that their employee is the one top reason I go to their store, drive thru what ever it may be. I only hope that management will listen and give that employee a pat on the back for being great.