make WWAY your homepage  Become a fan on facebook  Follow us on twitter  Receive RSS Newsfeeds  MEMBERS: Register | Login

I can tell from your post

I can tell from your post that you are one of those disgruntled customers who cusses and screams at CSM's. Sorry, but that's NOT an acceptable behavior. I work in CSM also, but my company says that if anyone cusses and screams at us, we can hang up on them. We are not expected to put up with verbal abuse; and there's absolutely no good excuse for that type of behavior. It gets the customer nowhere fast. I think YOU should have to do a CSM job for about 6 months, and I think you would see things differently. I doubt you would last that long.

Reply

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

More information about formatting options

To prevent automated spam submissions leave this field empty.
CAPTCHA
Please re-enter the code shown in the image below.