You need to take off the Rose Colored Glasses. While there are some who work in fast food who really care about their jobs, there are many more who do not. Some are there because a judge has made it a condition of their probation they have a job. There are some who child support enforcement has made them get a job so they can in the smallest way support their children. There are some people who are just nasty and mean,and carry a bad attitude, many of them work jobs where they deal with the public everyday. I am sorry, but sometimes no matter how much respect and kindness you give them, they return it in a negitive way. It reminded me of a story I heard when working in fast food about the customer who was so dissatisfied with everything they could not be pleased. This person was asked to leave and never come back. While some customers are nasty, a great many workers are just as bad, and here lies the problem. When a customer has a problem they expect it to be resolved ASAP, and not with a crappy attitude and condesending talk.