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Phone service records may be inaccurate

On two separate occasions I have had over a hundred text messages logged to my Verizon account. I rarely text (no more than 15 texts a month) because I use my land line most of the time. Customer service seemed unable to verify the validity of the excessive number of texts that were on record on my account, yet I did not have any more than the usual 15 texts I knew I'd sent and received recorded on my phone. Technology has its quirks. Seems like anything can happen when it comes to electronic records.


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