Businesses who no longer are "customer oriented" need to pay attention. If the people will stop supporting them they will not be able to remain in business and if you treat customers like this you should just say "bye bye"!
And as far as the offering a free day of riding now at this point?!?! What a joke! The owner of Shady is just trying to recover from this bad business she started. As the parent of these children, do you think they would seriously take their child and put them on a 2 ton animal knowing that the owner treated them like they so rudely? I wouldn't !
More information about formatting options