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BoA

The quote says:
A spokeswoman for Bank of America Corp., Tara Burke, has said the company doesn't disclose the causes for its site problems.
The quote means:
BoA is not willing to admit they, along with other "Mega Banks" have no desire to admit their customers are "Slightly Upset" at them finding other ways to rip them off.

I think the message we (customers) should send to the bank would be that after bailing them out in 2008 and 2009, they have decided to bite the hand that feeds them so the next time they get themselves in a fix they should seek to find new suckers elsewhere or simply sink.

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