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ONLY ON 3: Nursing home running without water

READ MORE: ONLY ON 3: Nursing home running without water

NEW HANOVER COUNTY, NC (WWAY) -- We discovered a nursing home with no running water when a concerned family member called us and told us about problems at a facility in New Hanover County.

Christopher Rackley's father lives at the Hermitage House in Castle Hayne. During a recent visit, Rackley and his girlfriend noticed something unusual.

"When me and her were leaving," he said, "we seen them carrying jugs and stuff, so me and her got suspicious."

He soon found out the nursing home did not have running water.

"My daddy said they had cereal, and that's all they had for breakfast 'cause of the issue they've got going out there with no running water," Rackley said.

Management confirms the water is turned off. In fact, it's been off for a little more than a week. That's because during routine tests they found bacteria in the water.

Alan Osborne with Meridian Senior Living, the management company for Hermitage House, says they immediately turned off the water and began work to get rid of the bacteria, but it's a slow process.

"You put chemicals in the system. They have to remain in there 24 hours, then you test it, and if it tests clean after the initial test you have to wait 18 hours, and you have to run a second test," Osborne said.

The second test still showed some bacteria, so the process had to start over again. In the meantime the Hermitage House is bringing in five gallon jugs of water for cooking, cleaning and drinking.

"We have been told it's OK to shower, but we haven't done that. We've actually taken residents to another community nearby for showers," Osborne said.

Rackley says that's inconvenient. Osborne agrees.

"I'm sure the residents are getting quite impatient to have running water in the rooms back, and we understand that we just want to make sure it's safe running water," Osborne said.

The goal is to have the water back on by the end of the week.

We contacted the New Hanover County Health Department. It has been kept up-to-date about what's going on. In fact, it plans to visit the Hermitage House tomorrow for another update.

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