As far as the homeowners responsiblity, We know what our responsiblity is and we did call Nationwide just like we did ERA, however Nationwide did not document the changes back in 2010, and I have a email showing that. As far as the check being made out in the correct name, this issue has been going on for several months and Nationwide should have done their homework before making out a check to someone who has been dead for three years. And when we called about the check being issued in the wrong name it still took them about seven weeks to correct the problem. As far as the bill in the mail Nationwide collected the annual payment from Era in Sept. 2011 for the renewal and sent out the renewal to the home that was insured and not the new address, which still leads to the question of how can you read a renewal that you did not get? As far as her daughter stepping in and making the phone calls, I am her daughter and my mother is elderly yes, but if Nationwide documented the call we she called her agent we would not be going threw this now.And when I got involved Cheers Insurance told us they did not do dwelling coverage and they cancelled her policy on Dec.19 2012 after collecing $3519.00 in Sept. 2011 for the annual. So I say this to you, What's wrong with this picture? and based on your comments about the higher risk and the customers responiblity you must work for a insurance company, Let me guess Nationwide.
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