I am so not surprised that CAMS is involved. Those people don't know their heads from holes in the ground.

My advice to Susan Prater would be to get a copy of the restrictive covenants and any rules and policies the HOA may have. Also, it would help her case with the HOA to get her landlord involved as well since homeowners have the power and the renter does not. Also keep in mind that HOA's usually have an appeals process once an official decision has been made regarding a violation.