This just goes to show how little you know about this organization or it's employees. The reality is the decision to select the billing provider was made prior to any authority staff being hired (including IT dept). Furthermore, the conversion (as has been reported many many times) had begun utilizing City and County staff well before July 2008 which was when the Authority actually took over. The "billing fiasco" as you state was a result of the lack of management by Non-Authority staff prior to July 2008. Read the article above, the organization (as of July 2008) has came in under budget "between 10-15 percent" each year since it took over. Just food for thought, read and re-read all articles to learn the facts before commenting. Having grown up in a different area with horrible tasting water... I am very happy to pay for such great tasting and high quality water.
More information about formatting options