Actually I do have 23 plus years in Information Technology dealing with both private and public agencies. My experience in IT and the fact that I am a CFPUA customer is why I've paid so close attention to this issue. Once again you apparently have not read much of what has been reported or attended many meetings. The "drones" as you state (at least with regards to the CFPUA IT staff) do not exist. This along with HR, Finance, and most of the Administrative staff were all retained through a selective hiring process, and did not come over from the City or County. This was one of the efficiencies achieved by creating the Authority.
Now, with regards to the "bad bills", the CFPUA billing system is an ASP solution which means it is hosted and doesn't even reside on premise for the Authority. Bills are created and sent out from Customer Service not IT. While I agree there were billing problems, they stemmed (as I stated above) from the lack of Management during the conversion process. These problems (as are most) were inherited from the City and County and left for the new Authority to cleanup. I personally feel they have done an outstanding job cleaning up the mess that they were handed!"
Last I would encourage a you...a person with "14 years as a utility executive" to join the CFPUA Board. Maybe instead of criticizing everyone, you could help out and offer up some real solutions.
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