dont bother to apply if you're over 40. my friend was hired and lasted one day she was let go the next she is 58yrs old they didnt even give her a chance to learn anything and she is very smart having held positions with the soc security admin as well as welch's. i went for an interview two years ago and the very next day i got a rejection letter in the mail. it was probably typed up as soon as i walked out the door.i have 25+ years of customer service experience with a world wide company. i am 61 years old. they dont like to hire older people so if you are under 40 you may have a shot