I think the CFPUA should be replaced. They have had nothing but trouble since they took over. If the person's charges were on their bill and that bill was paid. That person should not be charged again for some other charge (sewage). People call in and get some explanation and then something else shows up on their bill. It is not right . CFPUA SHOULD EAT THOSE CHARGES. The customer should not be held responsible for something that CFPUA should have charged for in the outset not now. I always check my account online then if I have a question then I call. Not everyone has access to the internet and they are trusting those people in the call center for answers to their question.
GET RID OF CFPUA