an fine example of how NOT to run a business. I've heard all of "their" explanations about who, what, when, where, and why the billing was screwed up to begin with. What I didn't hear was anyone saying they screwed up and admitted it. Kind of like the "Not Me Ghost" every parent has in their household with small kids. "Not Me" says the kid when asked who left the fridge door open, broke a window, etc.

Yet here we are...with some customers getting "surprises" in the mail from this quasi-governmental boondoggle. Having looked at their corporate structure, I've not seen a more top-heavy organization. And yet Carey Ricks, their spokesperson, refuses to go on camera. Probably didn't have her "talking points" prepared.