If the flight proceeded without you, I can see where you would not get a refund. However, the busses did not roll, so Biddle kept all the money without performing any service. He owes her at least half her money back. Maybe not legally, but sometimes a moral obligation takes precedent over the legalities. I am sure Biddle has damaged his business and reputation beyond repair, so she will be the ultimate winner in the end because she is doing what is right by her customers.