If you buy your concert tickets online, through Etix, you'd better take the credit card statement when you were charged, and the statement after that. I got concert tickets through etix last year and after four other people came with tickets for those same seats I found out the Azalea Festival office had canceled my tickets, unbeknownst to me. They claimed I had been given a refund, which I most certainly had not. The Azalea Festival office staff and etix ruined my concert experience, the first in many years, by constantly interrupting my little group all during the concert. They even made me get up during the show, go downstairs and once again pay. In the next day or so, after having a heated conversation with a staff member, the sales rep from etix called me. They had a glitch in their programming, which caused the problem. The refund they say I got, but did not, actually only showed up in their system but did not actually generate a refund to me. Although I eventually got a refund for both times I paid I never got a decent apology from the Azalea Festival office staff. It is unlikely I'll ever attend another AF event that has a fee. If I do, you can be sure I will not buy a ticket from etix.