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POOR CUSTOMER SERVICE. Buff Masters of Wilmington, NC advertises that if you give them your email address, they will give you a free car wash on your birthday. That is written clearly on their email request form that sits at the front desk. But when my wife and I took our Kia Sportage in on her birthday, they charged us $2.00 for it being an SUV. I asked the manager for the $2.00 to be waived once as a courtesy due to the misleading advertisement for a "free carwash". He refused to waive the charge and suggested I talk to the owner if I have a complaint. I paid the $2.00, and then went to the owner, Mark Johnson, who happened to be in the office. I explained to Mark that I was concerned about their false advertising, and requested that an asterisk and note be placed on their ad stating that "additional fees apply for larger vehicles." He not only refused to consider the idea, but accused me of abusing the spirit of the ad. He expressed that his company was offering free birthday carwashes as a charity to the community, and that I was wanting to take advantage of their charity by complaining about the hidden $2.00 charge. When I reiterated that I only wanted it to be explained more clearly in the ad, he stated that our conversation was over. So I'm listing my complaint here and will not give any more business to Buff Masters.


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