I took my Van, after a cross counrty trip to this car wash. It did not get properly cleaned the first time around. A was charged a small additional amount of money to have it washed a second pass. (Road Grime). The second pass did not make any difference and the manager refused to do anything about it. I simply asked for the small amount to be refunded to me since it did not make any difference. (I was still out $15.oo on the initial purchase.) The tire shine was not evenly applied. To make a bad experience, worse.. The manager was hostile and told me it was my fault the van was so dirty and that he was not refunding anything. He got very angyy with me for politely asking. So this story does not come as a surprise and sounds like the same guy.. Sometimes the cheapest, truely is NOT the best...