Boy talk about kicking a man while he is down! It sounds like the public might not know all of the facts. Also, alot of customers expectations going through a "car wash" are actually expectations of a "detailed vehicle", there is a difference. Some things take processes that a "car wash" will not take care of. There is not any buisness out there that can have %100 satisfaction. Buffmasters, hang in there, success never comes without bumps in the road.