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ONLY ON 3: Woman says Enterprise worker greeted her with racist comment

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WILMINGTON, NC (WWAY) -- A Navassa woman is outraged after she says an Enterprise Rent-a-Car employee called her and her family a bunch of monkeys.

"I just could not believe she said what she said," Deborah Greene said.

Greene and her family wanted to rent a car for an impromptu vacation to Florida. But when they arrived at the Enterprise office on Castle Hayne Road, they were shocked by the service they received.

"We were greeted by the supervisor, Casey, as 'look at all the monkeys," Greene said.

Greene says it took her a moment to process what the worker said, but then she snapped into action.

"I looked at casey, and I said, 'Do you know what you just called us? You called us monkeys.' I said, 'Do you know back in slavery time that's what they used to call colored people?' I said, 'In other words, you're calling us n******,'" she said.

We spoke with Casey, who says this whole thing is a big misunderstanding, and she didn't mean to offend anyone. The family sees things differently.

"She was like, 'Well, I didn't say it in a.. Well I didn't mean it to say it in a way you think I'm saying it.' I said, 'What other kind of way is it to call African Americans monkeys?'" Greene's niece Shaquanna Gause said.

Casey had no response and said she couldn't go on camera.

In a statement an Enterprise spokeswoman said, "Enterprise has a long-standing commitment to treating all people with respect, and we are sorry about this unfortunate misunderstanding. Our employee's comment was intended simply as a light-hearted term of endearment toward the children with this customer. We understand, however, how our employee's words could be misinterpreted. She is sorry and so are we. We have called the customer and apologized, but she has demanded to be financially compensated."

Greene told us she has yet to hear back from Enterprise corporate about what happened. She says she and her family are hoping for some resolve and for Casey to be fired.

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