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First........

In any car rental company customer service is key to getting repeat customers, and with ILM being a touristy area I would prefer my employees show exemplary customer service skills.
Casey failed miserably a customer service.
The customer has now escalated this and is seeking some sort of financial "pay back" along with the firing of the employee involved.
Like women's rights - civil rights have made the situation for blacks much better in the good old U.S. of A. Is it perfect? No. And it never will be, but to quote an old advertisement - you've come a long way baby. At some point in time those that feel they have been unequally treated get to a point where the "unequalness" can only be eradicated by those who feel that way. The law can only do so much. It's time to step up to the plate.
Women who call other women whores or "she's such a slut" have no reason to feel insulted when a man says that to them. The same goes for blacks that call each other the N-word - if you do it to each other you are now fair game for the rest of us.
Casey showed poor customer service but her punishment should be determined by her superiors - not by the customers who still feel the scourge of discrimination. Sorry, but you are no longer "exceptional" - Obama broke the glass ceiling for you.
Now blacks and women should be shown COMMON courtesy - nothing exceptional, just common courtesy, to each other, and those around them. You reap what you sow.
Enterprise owes these people a gracious apology and a promise to address the situation with the employee, nothing else.

Vog

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