How do you know she showed poor customer service?? Were you there?? No, I think not. If you read the story (Where you are getting all of your "facts") you would read that Enterprise has apologized several times and offered this lady a refund on her car rental. The customer was not even in the room while Casey was graciously playing with her children, playing "Monkey in the Middle". WWAY only knows half of the story. Unfortunately, people do sick things to get money, like this. Casey is an awesome Manager at Enterprise and provided me EXCELLENT customer service every time I have rented a car. Thank you Casey and Enterprise for your superior work.
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