I've been working E911 since its inception in the mid Nineties. How about you? Obviously you haven't been there long enough to know that when a wireless call is received the address on the screen IS the cell tower and sector. You have to look at the Phase II, X and Y coordinates to ascertain where the caller is. After all, a cell phone doesn't exactly HAVE an address like a land-line, does it? Oh, in Bolivia you have to get that information AFTER you do a re-bid, because you have a glitch in the Brunswick County system that doesn't provide Phase II until you do that re-bid. The coordinates are then plotted to give the caller's location. If the carriers are not Phase II compliant, they risk massive fines from the FCC. You can bet that they stay on top of it. Perhaps you should discuss this with your supervisor or manager, and learn your job?