I think that the people that have written about not giving to the GCF anymore are taking this a bit too far. Regardless of how much the owners make, the attitude of this employee, etc. Goodwill has been around a very long time and has helped numerous families and individuals. Do I think they handled this situation poorly, yes, but all of us have experienced this type of treatment at sometime or another...it's just not reported on These situations teach us and our children. There are other options available for a $15 christmas tree, you might just have to wait until just before christmas or until after...and you'll have one for next year. Christmas isn't about trees or presents. On another note...I feel like this troubleshooters broadcast has become the better business bureau complaint department. Are we really helping these people solve problems or are we just fueling business complaints?