I will never EVER donate to Good Will again... That behavior is NOT GOOD WILL, It's Bad business and blatent disregard to the feelings of other humans. I've seen this behavior. They look at you like you are the only Freak in the world, like a "motor vehicle" workers type of "customer service"... (we all know what that feels like) Shame on you Goodwill, the least you could do is recommend him WITH A SMILE elsewhere.