you are only looking at this from his side. I was shopping in the store at the time Mr. Shepard was there. The Goodwill associates were not rude and they did not call him a liar. the gentleman in question was the one that was yelling and very rude to them. He keep talking and the associate patiently listen. No she could not help him along with hundreds of other people that come in with the same story. I told them that they had a lot more patience than I would have. They just smiled at me. People you can not believe everything someone says. Unfortunetly we are not all honest. I think Mr. Shepard completed his mission, to get what he could. By the way his daughter was not crying like he said!