Consumer Reports states that paying for extended warranties is not worth the cost. Best Buy does pressure you each and every time you buy an electronic item. They try to sell you an extended warranty. If I was her I would have left the TV with a big sign saying defective TV on their front entranceway. Best Buy sold me an extended warranty and now they will not honor the warranty. It might not be Best Buy's warranty but they sold it and they should have intervened in trying to resolve the problem. Big business, they want the money but are not willing to resolve problems immediately which is only good customer service. Customer service in Wilmington, where can you get some?