i bought a side by side kitchen aid refrigerator from best buy brand new about 5-6 yrs ago and bought the 5yr extended warranty with it at the time. one month before the extended warranty was to expire, the ice maker motor siezed up. i called and they sent a nice young man out to fix it. he could not fix it, so he ordered the part and about a week or two later, the part came in and he came back and replaced it with a new motor. i have never had a problem with best buy and extended warranty's may not be the worst thing you could do with your money.