Don't leave out Circuit City from this scam. They told us that the policy we bought would cover everything, no matter what. Come to find out when we sent the laptop in they said it didn't cover spills on the computer and sent a pic. It was of another machine because we had the computer opened up when we got it back at a local computer shop. Didn't even look like the same gut's inside. Brought up pics from the e-mail to show the computer shop, even the tech said it was of a different style machine. And as far as anyone could determine the thing just quit working and it never had anything spilled on it. The computer shop guy got it working temporarily, but wanted hundreds to fix it which we could not do. So, they didn't make good on their promise either. The store just sent us away and told us to send it in. Did that and they told us it wasn't covered. Then, months later they sent us an offer to renew that damn warranty for some more money! I could have went down there and strangled someone from Circuit City if I thought it would have helped. Instead I sent an e-mail to the Circuit City headquarters and never heard another thing but more ads from them because they must have put my e-mail address on some silly mailing list. Grr... Anyone want a "like new laptop"?