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best buy means you best buy somewhere else

Our son who goes to UNCW got a tv from best buy in Wilmington after he got back from Iraq and got the extra coverage, the tv worked for 2 months, quit, was fixed about 2 weeks later, worked for a couple of weeks, quit, was fixed about 3 weeks later, worked for a couple of weeks, quit a third time, was fixed a couple of weeks later, worked for about 3 weeks and quit again, and all of this was within the first 6 months. Now the real fun starts, we ask for the total replacement which the extra coverage provides after 4 repairs, and was told that the set had only been repaired one time because it is not considered a completed repair until after 30 days, they did not even care that the set wouldn't work for 30 days so they could keep you going forever at that rate, 29 days or less working and that doesn't count as a repair. We had 4 service receipts but only one repair?????????????? The only thing i can say is thank GOD for the better business bureau. Tv was finally replaced with their help as well as the military's help. extra coverage no way even the factory coverage isn't any good there. Go to Sam's club the best place for a new tv.


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