Best Buy is a rip off they got sued about 4 or 5 years ago because they were selling new computers with used parts in them. What was happening is when some one would return one they would fix the problem and sell it as new. Someone found out and sued them and won. I have never used best buy and never will. I have always had luck with circut city which I did purchase a warrenty on my cd player a few years ago and I did end up using it and they took care of everything for me and had another one in a week. so it was worth the 20 bucks.