I'm sorry but WHY WOULD ANYONE IN THEIR RIGHT MIND buy a computer from a company with an ad like Blue Hippo?? The first time I saw the ad I laughed and thought to myself "Some POOR fool is going to fall for this". Guess I was right! My advice - be EXTREMELY CAREFUL of what you buy off TV and WHO you give your account information to. If you dont get your money back, take it as a lesson learned!!