I'm hearing alot of "these are businesses and in it to make money." Face it people, these businesses are doing what they have always done....raping the american people with high markups while the ceos are getting huge bonuses every year. Even if it is my fault, as a paying customer paying your high salary, when I have questions or requests, I expect the replies I get to be courteous. This was a simple case of a rich CEO mocking someone less fortunate than he/she instead of handling a situation. They have his money, now they don't care. End of story. Regardless of whether they are obligated to help him or not, the very least he should receive is an apology from the CEO. But hey, they have his money, so why even bother, right?