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Kitchen Cops 3/6/08

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Two local restaurants have some work to do while three eateries get a second chance with health inspectors. This week's lowest score belongs to Rockola Grille on South College Road in Wilmington. Five points off for a cook handling raw ground beef and then spraying surface sanitizer on hands instead of washing hands and a waitress handling dirty dishes then clean dishes without washing her hands. Hot food was too cold and cold food was too hot. Clean glasses were stored in the splash zone of the handsink. And all dry goods containers need to be labeled. 80.5 for Rockola Grille. Heading north up College Road to the Subway. Three points off for dishes not stacked to air dry. Four points off for both handsinks not being accessible. And raw meat needs to be stored below other foods. 84.5 for Subway. Now to some regrades starting with The Basics at 319 North Front Street downtown. Back in January an inspector gave it a score of 83. This time around, the dishwasher was not sanitizing, and there were some issues with the way things were stored. But still an improvement for the basics to 95-point-five. Up Highway 421 to the Wilmington 76 Truck Stop. Last month, it scored an 80. A couple weeks later, there were still some issues with food temperatures, but a 13-point jump to 93. Finally to Roly Poly on Shipyard Boulevard. It was our lowest score a couple weeks ago with a 77.5. On February 29, it leaped back up to an A, despite some pans stored wet and a leaking sink. An 18-point improvement to 95.5. Health inspectors found just one restaurant worthy of high performer status in this week's Kitchen Cops report. The honor goes to Slice of Life at 122 Market Street in Downtown Wilmington. A half-point deduction and a note to "Continue with ceiling trim repainting and baseboard cleaning or repainting in the hall." Add back a two-point bonus for workers passing a food safety class, and Slice of Life scores 101.5.

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Rockola Comments

It is obvious by most of these comments that these were written by upset employees who were terminated and a manager who was terminated as well. Rockola is a great place but has had some struggles in Wilmington for some time. Since they have been open, almost 2 decades, they have never received anything but an "A" sanitation grade. We can speculate all day long, but this is not the normal for this company. How would anybody know who the corporate officers were if they did not work for the company in the past? Also the first several comments refer to Rock Bottom! Isn't that a brewery? Much like all companies, this location is having growing pains and is trying to find the right management team to lead it. I believe in second chances. Everybody has a bad day. You are all entitled to your opinion, but if you have nothing nice to say, don't say anything at all........

Great job turning the place

Great job turning the place around, obviously the new managment's attitude and scare tactics really worked. Im sure the job satisfaction is wonderful. What exactly is it going to take for this place to shut down?! Game over, lock the doors.

Stupid is as stupid does

I saw the waitress hiding the sanitation grade as well. I thought I was seeing things, but you all confirm it. The corporate managment from Rock-Bottom must think the public is stupid. For lack of a better term that is so redneck. I for one will never go back until corporate management is changed. I'm not talking about the restaurant managers either. This problem starts at the top!!!!. The food is blarney, and how many differant mgrs have I seen in the past 6 months. Hello!, get a clue.

OMG, trying to hide the

OMG, trying to hide the sanitation score with a waitress is so redneck. You people think you are so smart and the public is so dumb. I happen to know a couple of employees that work at the Rock-Bottom and I hear thier angst. It all starts with the corporate structure and rolls downhill from there. Rock-Bottom do yourself a favor and get rid of the higher ups (corporate managment) and start over. I hope your proud of your 97, you certaintly did'nt earn it.

The TRUTH on the score

So I found out that Rockola managed to wizzle their way up to a 97. Whopee! Consider this the day they got the 80.5 they had TWO managers from the company their and STILL sucked this bad. Oh by the way their score was NOT actually a 80.5 they got 2 bonus points for being serv safe certified so the ACTUAL score would have been 78.5! with their 2 bonus points thats how they get the 80 so this wonderful 97? Still only a 95 and thats AFTER being given the chance to clean up YUMMY No surprise they got a 97 when they got a 2nd chance they had FOUR Senior company CO's in helping clean the place up. The prices are too high the service is bad because they can't keep any GOOD servers there and they never have any orriginal food. This is a place that can't decide what it wants to be and will go no where fast.

My question is, when did you

My question is, when did you get fired from Rockola....?????

Party at Rockola

They had party balloons taped to the area of the sanitation score when we went in there. No thankyou for hiding what we saw anyway.

Rockola improves score, now 97!

I just wanted to inform the public that our score has been raised to a 97. I hope this helps to reduce any doubts you may be having. We made many improvements over the last two weeks. Rockola is all about customer service and guest satisfaction. For those of you who have posted unhappiness about service, we apologize. Our staff is trained to exeed expectations, those who do not get that do not last long; and if you were let down, please return and give us another try. As for some of the comments, I feel they were absurd, but everyone has the capabilities to recognize or question the validity of those comments. We have fantastic dinner features at an affordable price. The bar also has great drink features Sunday night thru Thursday. Hope to see you soon! If I am your server, it is my priority to make sure you have a great expereience!

Now

Get Greg back, gut the place again and put it back like it was to make it fun again...not a stuffy atmosphere like it is now. I want the posters back, EVERYTHING...THEN I MIGHT think about going back. I am not the only one that thinks you guys made a mistake with that change...it shows every time I drive by.

score

Whoop T doooo.....Your score improved only after you were BUSTED doing your normal operating procedures. I never understood the re-check because then the place is ready for the inspectors. Duh, do you really think the general public is that dumb. If the inspector walks in unannounced and you get a 97 that is a different story. I have been to RockOla 1 time and that was enough for me.

NO!!

Not only no, but hell no will you get another chance to make me sick.

Some serious movement

I personally saw an employee at Rockola have an extremely loud and obnoxiously smelling bowel movement (someone had kicked the stall door down) and did not even attempt to wash their hands or perform any other type of personal hygene. What is happening at this eating establishment? I could not finish my meal and became very ill on the way home. I do not know the young woman's name, but shame on her!!!

Rockola hiding 80.5 sanitation grade

We were unfortunate enough to eat at Rockola, and did not (could not) see the sanitation grade. We were seated in the bar and noticed a waitress who was awkwardly plastered against the kneewall behind the host station. She was there all night--except when the manager relieved her. The were obviously hiding the sanitation grade. We took 20+ photos of the whole affair. I understand that hiding the score is is a misdemeanor--but getting anyone to do anything about it from the health inspector's office is futile. There is no way to say for sure, but one person in our party was extremely ill after having chicken.

Rockola is horrible. I've

Rockola is horrible. I've never eaten there and now definitely don't plan to. They hired me as a hostess a couple of months ago and told me to come in for an orientation. I showed up when they told me to and the manager said she had to reschedule the orientation and would call me that week. Still haven't gotten a call two months later. Now with this, I'm glad.

Wait Staff

Rock o la has always been one of my favorite places to eat but I agree with the rest of you... they have really gone downhill with the new management. Not only has the quality of their food "slipped"... I am surprised that there haven't been serious injuries from people slipping on the greasy floors. I had to focus on not falling during our last visit. And what is the deal with their waitresses and those much too tight and short skirts! I do not care to look at your butt while I attempt to enjoy my food! I have yet to have a waitress that was properly clothed!

Bad Service

Me and my wife went to the rockola and had some of the worst service we have ever had in any restaurant in town. We also thought the food was terrible. My arms stuck to the table because they used a dirty towel to clean it. Over all not a good experience. We will never go back.

ROCK-OLA

The last time I went to the Rock-Ola I got food poisioning. I will never eat there again.

Surprizing I also got food

Surprizing I also got food poisioning but mine was from our new olivie garden on market. I will never eat there again.

Since Greg Left...

Since Greg Upchurch left as manager at Rock-Ola, it hasn't been the same. I used to work at Rock-ola in college, and have always loved the restaurant, but boy what a difference since the management has changed...

Yup

I agree with you there. I went there ONE time after Greg left and they changed from a fun family atmosphere to a not so fun atmosphere. Basically I had eaten my cheese fries and bacon cheeseburger, which were good as always...I went to eat some fries and got one that was ROTTEN. I mean I gagged and spit it out. I took it up with the waitress who then called over the Manager on Duty. He came over and said there was nothing wrong with it and I must not like the seasoning. I WAS ANGRY...All I wanted to do was let him know he might be serving a bag of bad fries...didn't ask for my money back or anything. After that...I HAVE NEVER gone back! NEVER WILL either...to bad as that was our FAVORITE place to eat before then.

The last two times my

The last two times my husband and I have been to Rockola we have had hair in our food. This score does not suprise me at all.