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Cape Fear Public Utility Authority

CFPUA may be shutting off your water

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If you have been running from your water bill, next week your water may stop running. The Cape Fear Public Utility Authority plans to start shutting off water for 3,000 "extremely delinquent" customers on Tuesday. Full story...
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CFPUA holds meeting about new water filtration system

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A new water filtration system will soon be in place for northern New Hanover County residents. The Cape Fear Public Utility Authority said the additional filtration will improve the quality of water and provide alternatives to water softeners used by many homeowners. Full story...
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Troubleshooters: Drowning in more water bill problems

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videoJulie Little called our newsroom recently, upset about her bill from the Cape Fear Public Utility Authority. The agency has fixed the computer glitch that caused billing problems all over New Hanover County, but a new problem has cropped up.

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CFPUA completes wastewater treatment facility project

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The Cape Fear Public Utility Authority celebrated the completion of an $80 million plant project that has been 10 years in the works. The point of the project was to expand and make upgrades to the Northside Wastewater Treatment Facility in Wilmington. Full story...
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CFPUA tries to resolve some issues

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In a fairly quick board meeting this morning, the Cape Fear Public Utility Authority board met to resolve some customer concerns. One of the topics was the continuing controversy surrounding the billing and rate system. Full story...
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Cape Fear Public Utility Authority votes on budget

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The Cape Fear Public Utility Authority's board is expected to vote on its budget for the next fiscal year Wednesday. The board is considering increasing the threshold on the tiered rate structure it uses, meaning customers would not be charged a higher rate until they use 12,000 gallons. Full story...
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Residents upset about billing by Cape Fear Public Utility Authority

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videoConcerns continue to mount over the way New Hanover County residents are charged for water and sewer. The Cape Fear Public Utility Authority took over Wilmington's water and sewer last year. Since then, they've been playing a game of billing catch-up, much to the dismay of residents. Full story...
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Confusion continues with CFPUA bills

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The Cape Fear Public Utility Authority's bills are causing some confusion for customers. Some customers are complaining that they have to pay for 4 months worth of water use in a matter of weeks. Full story...
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CFPUA updates city council on billing system

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The Cape Fear Public Utility Authority will update city council Tuesday night on the status of several projects. This comes as the company tries to iron out some final kinks in the billing system. Full story...
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CFPUA president answers billing questions

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Many customers of the Cape Fear Public Utility Authority still have not received bills from the latest cycle. WWAY had a chance to sit down with president Matt Jordan to find out what customers can expect. Full story...
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Residents frustrated with CF Public Utility Authority

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It's only been operational for two months, but already, many local residents are frustrated with the Cape Fear Public Utility Authority. Full story...
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Update on shocking water bills

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Imagine going to your mailbox to find a $3,000 water bill. It has happened to some New Hanover County residents. Full story...
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$3,353.26 Water Bill

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videoThere are water woes in New Hanover County. The newly created Cape Fear Public Utility Authority was an effort to make water and sewer service less complicated, but an issue leaves some residents confused and upset with their first bill. Full story...
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