Business Rights Vs Consumer Rights

Almost all of us have had a complaint with a business, a product, or a service. To what extent do you go to get the problem corrected and when do you just let the problem slide? Pender County resident Mary Stoyko took her comforter to Four Season's Dry Cleaners on Castle Hayne Road, but will never go there again. Stoyko says she told the Four Seasons employee that, "my comforter was yellow and this comforter is white, and then she apologized and said they must have washed it and bleached it." Newschannel 3 investigated Mary's complaint. When Newschannel 3 spoke with four seasons, an employee said the facility was just doing what the customer wanted. Nancy Smith, a Four Season’s employee says, "if a customer asks for it to be dry cleaned instead of washed, we do what the customer asks for and we dry cleaned the comforter.” Now Mary wants some satisfaction. She says "the least they can do is reimburse me for the comforter and pay for the 18 dollars and the owner should call." If you have a question about your right as a consumer, you can contact the Better Business Bureau, file a complaint or ask for advice on how to best resolve the problem. If you file a complaint with the BBB, the group will contact the business to hopefully generate a response. Stoyko says, "I'm going to go ahead and call the Better Business Bureau and they can point me in the right direction. I don't want to take this to small claims, I just want the gentleman, the owner, to give me a call." Newschannel 3 contacted the owner of Four Seasons and he said he does not plan to reimburse Mary. To make sure your dry cleaners has guidelines to deal with consumer complaints, The Better Business Bureau says to make sure they are a member of the International Fabricare Institute.