MEMBER CENTER: Register | Login

Kitchen Cops 3/27/08

READ MORE: |

» e-mail this story | discuss | print

Three New Hanover County restaurants have some work to do after the latest visit from health inspectors, including one that's made the low performers list before.

Last summer Spiro's Breakfast and Lunch House on Greenfield street in Wilmington made back-to-back low performer lists with a 72.5 and an 85.5. Last week, a repeat performance. Five points off for raw eggs too warm and cooked sausages too cold. Dry food was stored in dirty containers. And there were soiled multi-use containers. Twelve violations in all and a score of 76 for Spiro's.

To Eastwood Road and China Garden. All food must be labeled and identified and kept in original containers. Raw meat was stored above and beside vegetables, cooked shrimp, tea and other ready-to-eat foods. And all toys, clothing, hair coloring, lounge chair, bowls, bike, plates and food that is not for the restaurant must be removed.

Fourteen Violations and a score of 80 for China Garden.

Finally downtown and deluxe on market street. Oysters, clams and scallops must be stored in their original container and with their original harvest tags. Spray bottles in the kitchen and bar were not labeled. And eggs were stored above oysters and fish was stored with clams, which need to stored separately, and a table linen was used to absorb moisture from raw duck. The 12 violations for deluxe mean a score of 83.5.

Two New Hanover County restaurants are on this week's Kitchen Cops high performers list. Toscana Café and Gourmet Market at 3715 Patriot Way needs to remove some non-approved shelving. But it's a perfect 100 plus a two-point bonus for workers passing a food safety course.

 

The same top score of 102 goes to Portofino Deli in Monkey Junction with a warning to label all heated and labeled foods with the date, time and final cook temperature and record a log of temperatures as they cool.

» Post to Del.icio.us Share on Facebook Post to Digg Post to Reddit» add new comment | e-mail this page | printer-friendly version

deluxe

I love deluxe. I am concerned however, about the highest prices downtown vs. the lowest scores downtown. It seems that he should be able to regulate and control a small kitchen such as that. If he is sooo great, popular, and untouchable...and the building is old and unsafe, why is he serving the public food and beverages in it? That is the question...
Wouldn't you think he'd know better?
Mark

deluxe

is the paper really voting for the (best chef) in wilmington come on its nothing more than just a popularity contest ..i wont be eating there again

GO Bain!

whats so wrong with having contest, they're all winners. they work hard, do a good job & yea the score hurt em, I'm sure.Keep holding your grudge & your wallet, you'll live. GO JAMES BAIN!!!!!!!!

The score has since been re-graded to a 97, I ate there a week or so ago & the food was great! Pricey, but i didnt mind, neither did my wife. I have no quams w/Deluxe.

Did I say, GO JAMES BAIN!!!

deluxe

If the basic of all culinary foundation starts with sanitation what kind of product is really being produced from this kitchen. with a score that low it must be sheer luck that no one has been ill. at the end of the day its really just common sense . where is the so called chef ? ...busy?

Violations/grades DONT

Violations/grades DONT necessarily mean its the food. It was equipment issues that bought the score down.

What do you mean it DONT mean food

Storing shellfish, fish and eggs the wrong way doesn't sound like equipment issues to me. Looks like the health inspector snuck in at the wrong time and place. It's too bad. A bad score can cost a restaurant a lot. The independent restaurants have a lot of challenges with the NHC Health Department. I cannot believe that the Health Department will inspect restaurants that are cooking foods from scratch four maybe six times a year, and chain restaurants (that don't cook anything), two to three times a year. I wish the public would think about this when going out to eat. INDEPENDENTLY OWNED RESTAURANTS COOK REAL FOOD, people!!!!!

Deluxe

First of all, health inspections are a necessary part of the restaurant business. While all inspectors are not created equal, basic food safety guidelines are not that hard to follow. Having owned a restaurant before, cleanliness and food safety should always be a major priority. Deluxe charges enough money for their meals to hire the best staff available. Letting things get to the point of receiving a score in the low 80's is disgusting. Restaurants with a score in the low 90's can still have major violations. You have to enter into a whole new realm of nastiness to drop into the low 80's. Shame on Deluxe for allowing this to happen. Obviously, some major changes need to take place there; starting with the head Chef on down.

kitchen cops on deluxe

It's this kind of publicity that can really damage a restaurant's reputation...and there's always more to the story that never makes it to the front page. Our Health Dept., while obviously necessary to assure the public that their favorite eatery adheres to current sanitation guidelines, is also undergoing a statewide upheaval of how they inspect restaurants. The rules are changing by the minute and some of the guidelines are fuzzy at best. Despite assurances that this new method of inspection is meant to be informative and a group learning process for us all (including the inspectors!)...throw in a subjective inspector, add a little bad timing and it can contribute to a really bad day at the office. And what people don't seem to realize - it can also mean that a restaurant such as Deluxe, which has a great and well deserved reputation, can really be hurt financially if they get a bad grade and it gets immediately reported on air. And in this economy, that is damage that can be incredibly difficult to resurface from. I'm can't pretend I know exactly what happened during this particular inspection but I'm betting the majority of the misteps that were identified were also able to be corrected on the spot and should not have been remained as infractions on the final report. The items that the kitchen cops pointed out are actually quite typical in a busy kitchen - especially one in a historical building with structural restrictions and flaws not present in the newer cookie cutter type restaurant buildings. Storage is always an issue and shortcuts particular to any given operation are a given. But I can assure you that experienced chefs at a restaurant such as Deluxe are not going to do anything that would risk the health and safety of their guests. As a fellow restaurateur and "competitor", I am well aware that, even though my staff follows a strict policy of sanitation, proper food storage and preparation, under the new regimen, it could easily be my restaurant that receives a low grade for breaking some new obscure regulation. What amazes me (and scares me the most) is that this inspection and the results zipped through all the channels and became such a hot news item in a matter of hours. I guess kudos to the kitchen cops but we really need to keep in mind, Wilmington is better off populated by restaurants such as Deluxe vs. another Appleby's or Olive Garden that doesn't reflect any particular reference to Wilmington at all. All I can say is I hope Deluxe's (and my) regulars will know the real score and continue to support their favorite independently owned/operated neighborhood eatery.

inspections

We also just had an inspection and recieved a score of 97. we are not eligible for our extra 2 bonus points because our serve safe has expired. As owner operator it is hard to find time to sit through class, take the test and pass. It would be easy to take the test and pass since this is what we have done professionally for years and years but that is not allowed. The NHC health DEPT IS STRICT AND MORE STRICT THAN THE STATE REGULATIONS. Yes, it is for public safety and the rules are necesary. Our points off were because we had a bag of pasta tied with a twist tie rather than in a cambro, the ice scoop had fallen into the ice and one other thing I can't recall that was not food related. So, there you go three points off. I know how clean our kitchen is and how safely the food is handled. All I am saying is the grade card is not a perfect reflection of the restaurant. You should all know that fast food places are only going to be inspected twice a year, because they do not fabricate anything and independents will be inspected every quarter because we actually cook, cool, and prepare FRESH food! I agree with my fellow restaurant owner... please continue to support your local restaurants and realize when a reinspection is called for the health dept. must return within 2 weeks. I know that deluxe will have a better score. If you know Keith he has the reputation among his peers as the hardest worker in the industry and is far from egotistict!

Deluxe

I know Keith also, he's a good guy...tough break though. If you think he has an ego, you dont know much about him. I'm sure the re-grade will be better & I heard the infractions (other than storage) were mechanical. I'll still eat there.

Inspections are a good thing - "B" send a needed message

I agree that our local inspectors can be over zealous at times but they, as a whole, do a great job and keep our restaurants serving safe food. I do not understand how you can not find the time for a two day course. Send one of your employees!! I have had a bad grade once and I swore never to let it happen again. Your violations seem minor but you know the real potential for problems. Take the ice scoop that "fell" into the ice - your prep cook is cutting raw chicken and is thirsty. He uses the ice scoop and puts in in the ice - bang - salmonella on the handle is now in the bin. The inspectors show us these things for a reason.

I hate it for Deluxe but someone hit the nail one the head. They sure don't mind charging big bucks and should be able to afford the time and effort needed to avoid a grade of 83.

Take the course

If it's between paying your electric bill and sending one of your employees, I'll pay my electric bill. It's not that easy. Time is money!!! Food prices are going up everywhere, not just in the home. Restaurateurs are having a VERY HARD TIME... SUPPORT YOUR LOCAL RESTAURANTS!!! There are Olive Gardens EVERYWHERE. They're not that original and REALLY not that good. Once you taste REAL FOOD you won't know what HIT YOU!!!!

Excuses Excuses

I've worked as a cook in several restaurants growing up, which isn't that long ago, and we never had trouble getting someone into one of those courses. Not having time is a lazy man's excuse

Deluxe

I am very concerned about this inspection. Shellfish are a major source of food borne illness, especially dangerous to older people and those with weakened immune systems. Any trained Chef should know this. Proper handling and storage is crucial. Should a problem occur the Health Dept needs to track the shellfish through the distribution chain.It sound like Chef Rhodes should spend more time training his staff, feeding his customers safe food and less time feeding his ego. Celebrity Chefs belong on the food network.

Obviously, you dont know mr

Obviously, you dont know mr rhodes b/c there isnt an ego issue at all. He works hard & it shows! maybe the health dept should list restaurant repairs vs actual food concerns. I stand behind Deluxe. If you dont want to eat there, then dont, I'm sure Deluxe wont close down & I'm sure mr rhodes will keep going stronger than ever

portofino's

102 is a great score..and the labeling of food that is cooling is a new regulation..This place has great food, nice waitstaff and friendly atmosphere. Wilmington needs more of this type of place and less chain restaurants

Deluxe

Deluxe was our favorite restaurant. Last meal there wasn't up to par. I would guess Chef is stretched too thin to make both restaurants top-notch. The daily newspaper's dismal monthly magazine selected the chef number one. Another reason why you can't rely on the daily to give you good info.

if he was voted number one

if he was voted number one it was from ppl actually CASTING their vote to make him number one, its not something thats made up to boost newspaper sales thats for sure

deluxe

I too find this hard to believe. I love Delux and the food. I too am concerned about the high prices vs. safety of what is consumed. I do believe that a small place like that should be able to regulate the kitchen procedures regardless of the "building" itself. If the building is not safe AND the owner/chef is so great.... Why is he serving food and beverages there? That is the question....
Mark

um..... who said the

um..... who said the building wasnt safe? Who said the owner & chef are the same ppl? NHC has many resturants, if you dont like it, dont eat there. Seems simple enough.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.