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Consumer

Feds require consumer-friendly health plan briefs

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The Obama administration says health plans must start providing more consumer-friendly summaries of coverage and costs so people will know what protection they have. Full story...
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Nearly 89K Minis may have faulty water pump

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BMW of North America is voluntarily recalling nearly 89,000 Mini vehicles because of a water pump malfunction that could cause a fire. Full story...
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Cooper at White House for consumer agency push

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North Carolina Attorney General Roy Cooper is visiting the White House, joining the congressional battle over the agency protecting consumers from financial industry abuses. Full story...
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Toy safety report find some dangers

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Consumer advocates are out with a holiday-season warning about some toys that could be dangerous to children. Full story...
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Progress Energy raising rates

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Following two years of price reductions, Progress Energy Carolinas customers in North Carolina will pay slightly more for electricity beginning Dec. 1, reflecting increases in the cost of power plant fuel and energy-efficiency programs. Full story...
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Smartphones key in smart shopping this Christmas

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video We're still a couple weeks from Thanksgiving, but the holiday shopping season is underway. If you're looking for help, forget the computer. Just pull out your Smartphone. More shoppers are turning to their phones to find the best deals, coupons and gift ideas, and retailers are catching on. Full story...
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TROUBLESHOOTERS UPDATES: Vinyl won't stick, unwanted bed returned

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In this week's TROUBLESHOOTERS report, an update on a sticky situation regarding mail-order vinyl and on a woman who wanted to return a bed she bought. Full story...
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Toyota of Wilmington to expand despite Japan tsunami and economic recession

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video Toyota of Wilmington broke ground today, expanding their dealership to 65,000 square feet. But with the economy still in the dumps and the tsunami in Japan impacting Toyota, is this really the best time to expand? Full story...
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Shoppers, stores get ready for tax free weekend

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video The school year is right around the corner, and of course the kiddos need school supplies and new clothes. Get ready parents. North Carolina's tax free weekend starts tomorrow. Full story...
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TROUBLESHOOTERS: Who's at fault for wrong online order?

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video When you buy a product online, you don't have the chance to get a good look at it until it arrives. Sometimes what you get is not what you expected, but that doesn't mean the company is at fault. Full story...
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ONLY ON 3 UPDATE: Horse camp owner to refund money, offer kids free day

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A horse camp owner now says she'll refund money to two families after she moved her camp. This is an update to a story you saw ONLY ON 3. Full story...
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ONLY ON 3: Families want money back from horse camp that moved

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videoTwo families say their kids were giddy about going to horse camp this summer when their plans came to a screeching halt. Because of a sudden change in location, the neighbors say carpooling wouldn't even change the distance problem. Now, they say they just want their money back. Full story...
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Ford to recall 1.1M pickup for gas tank problem

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Ford Motor Co. says it is recalling 1.1 million pickup trucks because the gas tanks can fall off and cause a fire. Full story...
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Poll: Debit card fees might change behavior

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Americans prefer using debit over credit at the register. But a small fee could change that. Full story...
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TROUBLESHOOTERS: Customer says dress shop did not deliver as promised

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video Ordering a dress for a special occasion is an exciting time for a woman. But when the dress does not arrive quickly, and then even more time goes by, that excitement turns to stress. Full story...
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