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Update on shocking water bills

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Imagine going to your mailbox to find a $3,000 water bill. It has happened to some New Hanover County residents. Yesterday we introduced you to Bob Kellum of Castle Hayne. He said he was shocked when he received his first bill from the Cape Fear Public Utility Authority. The bill was for more than $3,000, substantially more than the $15 he paid for his last water bill. He said one of his neighbors actually had a bill upwards of $8,000. Today, the Cape Fear Public Utility Authority's general manager Matt Jordan said do not worry, the high bills are a mistake. "There is a conversion and reprogramming error that occurred and affected probably 50 to 60 bills it looks like at this point. We're going back and checking those to be sure that we've got a comprehensive understanding of this and to make the correction," said Jordan. Jordan said that the utility authority is trying to determine the correct balances. The high bills have been cancelled, and will be reissued for the correct amounts. If you still have questions, call the help line at 910-332-6550.

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RATES

I checked on my water bill - usually around $78 per billing period - then it jumped up to $276 for the next billing period. When I called they said I am using the same amount of water but they are billing it differently - in tiers????? so the billing "differently" quadrupled my bill??? Where is my well??

Well...

The politicians that shoveled this off of their backs SUCCEEDED...they found a group even MORE incompetent than THEY are.... I haven't gotten my bill...AT ALL YET...I hope they don't expect me to pay two cycles all at once...I have given them time and been patient...they should return the favor. I will absolutely BLOW A CIRCUIT if a late fee is on there...

High Water Bills

I am one of the homeowners who received an excessive bill.$3800.00 in our case. We have called and the authority is too busy to answer their phones. Perhaps the whole agency was tied up fixing the open firehydrant on the corner of Blossom Ferry & Holly Shelter that ran for 3 straight days despite it being reported. I wonder if they just billed us for all the wasted water that they couldn't account for?