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FIRST ON 3: Store owner who kicked out service dog apologizes

It's been two days since we first told you about Robert Bryant, who owns a western wear shop in Castle Hayne. Monday, he kicked out a service dog which helps a 5-year-old girl who has cerebral palsy, because he said he had a strict "no pets" policy.

Disclaimer: Comments posted on this, or any story are opinions of those people posting them, and not the views or opinions of WWAY NewsChannel 3, its management or employees.



Well now he knows what rejection feels like since the horse community is boycotting his business. Too late to be sorry now, use common since next time! Or better yet, customer service!!!!

THAT's an apology??

THAT's an apology?? Christian??


What are the laws that apply to my business?

A: Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.

this story just hits so

this story just hits so close to home. I have now trained 3 service dogs and have run into this type of person or business more often than you can imagine. Thank you ABC for shaming this man and telling others like him that this ignorant behavior will not be tolerated anymore. God forbid you go blind or become handicapped and need a companion - and your canine friend (probably your only one) is not allowed to walk you in!!!

Bogus Apology

I USE to shop at that very store..I belong to a saddle club community...He claims to have horses, a cat and dogs...Well you best bet there are all kinds of animal hair traveling into that shop on his very body..."she had a mask on...What the hell did he think was wearing the mask..a child is a child regardless of what the wear..I guess he is really confused on Halloween. When I shopped (rarely) there i always felt uncomfortable, he made you feel that way with looks and off the wall comments. There is no way he can own animals and not know the laws..He is only sorry that he will be losing buisnes to a store that was already sinking..and not due to the economy..


bull!!! Thats all I have to say!!

his appology doesnt cut it

his appology doesnt cut it he knew it was a servicedogandhesdone this before!


He made the comment out no animal in his store or house. A Horse a cat.. No! The service dog is not just an animal it is a friend. He was focused on an animal.. My feeling from his interview I feel he does not like the idea...... Won't be shopping there any more.

Is he for real

Come on now he says he's a Christian man NO Christian person would talk the way he did on air. I can only image how he treated the mom in the store.. If he got on air and talked that way..
The mother tried to show him the dogs papers saying he was a service dog. The store owner was a complete A#$.
People of the Wilmington area should boycott his business..

Service dog

The more I listen to his store the madder I get. He looks at the service dog plan as just another animal comparing to his horses and cats and that is how it is to him. Not in his house or store. no matter what the law is...

Rejected service dog

Mr. Bryant, you seem like a very nice man, but how can you run a business and NOT KNOW that service/guide dogs are allowed in businesses by law. I don't own a business or have a service dog, but I KNOW THAT. They are even allowed in grocery stores and restaurants. Didn't you see the dog's vest? I still don't understand what damage you think this dog would do to your merchandise since it is clothing! You are sorry IF you did something wrong? Believe me, you did!

Christan my a$$. All I see

Christan my a$$.

All I see is a man who realized he screwed up and is trying to back peddle so he doesnt loose business or go to jail.


What about business owner rights?

I think he could have and should have been nicer, but I think that as a business owner you should have the right to choose. What if you are allergic to dogs? Is a severe allergy any less of a disability? I am severely allergic and I would never spend money on clothing that had a dog on or near them. He should have been more respectful and my heart goes out to the girl and her dog.