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Troubleshooters: Insurer holding back on woman's reimbursement

It's not uncommon to have hassles getting health care reimbursements from an insurance company., But 90-year-old Elda Hearn has been waiting two years for a check from Blue Cross/Blue Shield. The company owes the Hampstead woman almost $2,000. She got so fed up with the run around, she called Troubleshooters.

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