Complaints roll in about problems with NCTracks


    RALEIGH, NC (AP) — Officials at the state Department of Health and Human Services issued public statements last summer saying the new computer system for processing Medicaid claims was working great, even as newly released records show complaints were coming from across the state.

    The News & Observer of Raleigh reported Friday that letters poured into the office of Gov. Pat McCrory last summer from frustrated medical providers who were not getting paid following the July launch of the NCTRACKS program.

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    Despite the firsthand accounts indicating widespread problems, DHHS spokesman Ricky Diaz issued a news release Aug. 5 titled “NCTRACKS is On Track” that sought to reassure the public that new $484 million computer system was working well.

    Diaz also sent talking points to McCrory’s staff that mirrored the agency’s statements of success.

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