BCBSNC amps up security due to ‘extremely frustrated customers’

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RALEIGH, NC (WTVD) — Blue Cross Blue Shield of North Carolina sent an email to employees saying they were increasing security and safety measures at their facilities due to incidents involving “extremely frustrated customers.”

The email sent to all employees stated the Durham, Chapel Hill, Winston-Salem, Fayetteville, and Charlotte police departments would be providing extra security at their buildings.

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A so-called “system failure” at BCBSNC enrolled thousands of customers in the wrong health insurance. Customers across the state complained of long wait times with customer service representatives and problems with their bills.

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