New Hanover County 911 calls rerouted because of fiber cut

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WILMINGTON, NC (WWAY) — New Hanover County 911 calls are being rerouted to operators in Brunswick County because of a fiber cut, a spokeswoman says.

New Hanover County spokeswoman Jessica Loeper says the phones were automatically rerouted by AT&T, but they were inadvertently diverted to Mecklenburg County originally. She says that was quickly corrected, and the calls are now going to Brunswick County 911.

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Loeper says Brunswick County is assisting and dispatching calls at this time. In addition, New Hanover County has three telecommunicators and a 911 supervisor heading to Brunswick County to be able to dispatch all calls for New Hanover County, Loeper said.
AT&T is currently assessing the issue, but New Hanover County has plans in place and doe not expect an interruption in 911 service, Loeper told WWAY.

An AT&T spokesman did not immediately return a request for more information.