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Monday, March 8, 2021
Tags Cape Fear Public Utility Authority

Tag: Cape Fear Public Utility Authority

CFPUA tries to resolve some issues

In a fairly quick board meeting this morning, the Cape Fear Public Utility Authority board met to resolve some customer concerns. One of the topics was the continuing controversy surrounding the billing and rate system.

Cape Fear Public Utility Authority votes on budget

The Cape Fear Public Utility Authority's board is expected to vote on its budget for the next fiscal year Wednesday. The board is considering increasing the threshold on the tiered rate structure it uses, meaning customers would not be charged a higher rate until they use 12,000 gallons.

Residents upset about billing by Cape Fear Public Utility Authority

videoConcerns continue to mount over the way New Hanover County residents are charged for water and sewer. The Cape Fear Public Utility Authority took over Wilmington's water and sewer last year. Since then, they've been playing a game of billing catch-up, much to the dismay of residents.

Confusion continues with CFPUA bills

The Cape Fear Public Utility Authority's bills are causing some confusion for customers. Some customers are complaining that they have to pay for 4 months worth of water use in a matter of weeks.

CFPUA updates city council on billing system

The Cape Fear Public Utility Authority will update city council Tuesday night on the status of several projects. This comes as the company tries to iron out some final kinks in the billing system.

CFPUA president answers billing questions

Many customers of the Cape Fear Public Utility Authority still have not received bills from the latest cycle. WWAY had a chance to sit down with president Matt Jordan to find out what customers can expect.

Residents frustrated with CF Public Utility Authority

It's only been operational for two months, but already, many local residents are frustrated with the Cape Fear Public Utility Authority.

Update on shocking water bills

Imagine going to your mailbox to find a $3,000 water bill. It has happened to some New Hanover County residents.

$3,353.26 Water Bill

videoThere are water woes in New Hanover County. The newly created Cape Fear Public Utility Authority was an effort to make water and sewer service less complicated, but an issue leaves some residents confused and upset with their first bill.

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