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Customers say Value Place hotel has bed bug problem

READ MORE: Customers say Value Place hotel has bed bug problem
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WILMINGTON,NC (WWAY) -- We've all heard the saying "sleep tight, don't let the bed bugs bite," but a Wilmington hotel customer says she did not sleep too well Thursday night because of a few creepy crawlies.

Wendy Howard stayed in the Value Place, an extended stay hotel on Carolina Beach Road. She says she didn't sleep too well after seeing a few bed bugs and roaches.

"I saw a bed bug, and maybe five or six baby roaches," said Howard. "They were crawling in the kitchen, in the bathroom, and in the immediate area that we were staying. I felt totally disgusted, because I've never seen bed bugs except for on television."

Howard says she showed a hotel worker a bug crawling up the wall in her room, but says nothing was done about it. She says another worker at Value Place accused her and her fiancé of bringing the bugs with them and infesting the room.

"They accused us of bringing this, when they and I both know that in order for bed bugs to be there, it has to be an infestation," said Howard. "In order for baby roaches to be there, they had to have hatched from somewhere."

Howard says a hotel worker told her and her fiancé to leave immediately. She says she did get a partial refund from value place, but doesn't plan on staying there again.

"I do believe that the whole hotel should be evacuated," said Howard. "It needs to be checked for bed bugs and roaches."

Howard says she has informed the health department about Value Place's bug problem, but says they have not gotten back to her.

We talked to another customer who says she and her husband have stayed at the Value Place for months. She says they, too, have had problems with bugs.

We tried reaching someone from Value Place for a comment on the bug problem, but no one would speak with us.

Disclaimer: Comments posted on this, or any story are opinions of those people posting them, and not the views or opinions of WWAY NewsChannel 3, its management or employees. You can view our comment policy here.

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bed bugs

I was considering a property management position with Value Place and in researching more information on the chain found that this is a common problem in this chain. It was the case in Fayetteville, NC, Asheville, NC and even Omaha, NE. You can research any of the stories online and they all say the same thing. The guest was accused of bringing the bugs with them. This is sad that customers are treated this way for the lack of care of the management.

Our national pest control

Our national pest control vendor requires that the room be empty when treated for insects and unfortunately we didn't have any available rooms for Ms. Howard. We pride ourselves on being clean and safe and take that very seriously. The room was treated the following day.

Value Place is Cleanest Hotel I've Seen

I've stayed in dozens of Value Place Hotels since I travel a lot for work, and find them to be the cleanest hotels I have ever visited. I know they even wash the bedspreads and carpets between guests. I don't think any other hotel does that.

value place--bedbugs

I have stayed at Value Place for several months now. During that time i have not observed one (1) bedbug or roach that this person mentioned in her comments. If one would research the background of these pesky varmints one would know that bedbugs are usually transmitted by people either in their luggage, their clothing or such. I would contend that it is more than likely that the person in this news piece and her boyfriend brought those little hitchhikers with them when they checked into Value Place. PS: When they leave/left I hope they took their uninvited guests with them.

Jim Hammond

HAHAHA,

Wow, you actually think you can see the bed bugs. Your eyes must be a great at seeing them. It would not surprise me at all that this place is over run by them. Most beds do have them. I had the unfortunate time there. My son was there for awhile staying with his friend and to see some of the people staying there, it doesn't surprise me.

Bugs bug me!

Yes, the Health Dept. should be notified and it was smart of the people to make that contact.

I don't understand why the couple was asked to leave when they INFORMED the Hotel's Management that there was a problem in the room (no matter WHAT the problem was.) The couple had already PAID for the room and should have been treated as GUESTS, right?

We recently stayed at a beautiful hotel and had no problems, but if we did, we know that the Management would have WANTED TO KNOW, and would not have condemed us or referred to us as unintelligent.

Goodness Gracious, what on earth???

I think the report made the news, no different than it made the News when some of the homeless shelters were openly attempting to control their bed bug problems.

I want to know this type of news, AND I would want to know if the report turns out to be false too.

This is terrible reporting!

Bedbugs is a serious infestation and if they have made it to Wilmington, then the health authorities need to be notified. To rely on the testimony of these - clearly uneducated, non-expert witnesses - to spread the rumor of a bedbug invasion arriving in Wilmington is unprofessional to say the least!

Bedbugs

Not sure why this is news. LOTS of hotels have bed bugs. WE DON'T!!! new beds, new carpet, fresh paint, tubs, vanitiies. WE ROCK!!!!

This IS indeed News!

This IS indeed News!

Just about everyone knows that you only get what you pay for, and while the concept of cheap hotel rooms and extended stay hotels are great for summer travelers, business people and those who may WANT to move to Wilmington, THE WORD on the street is to steer clear of this one and those ones on Market.

Scott, what is MISSING from this story, WWAY, is one fact that your reporter has not uncovered yet, so you should have a team do futher research to uncover WHO this hotel caters to, so you will understand why they have bed bugs, and why the local businesses like the Mc Donalds right down the street used to be nice to go into, but are not anymore. Your reporter should be able to see what it is all about pretty quickly.
Government disability checks utilized to party hardy...while staying in a room that has maid service and with a shower and with a nice TV and cable...while eating fast food and drinking and druggin'.

As GK28405 wrote in their blog, they have new beds, new carpet, fresh paint, tubs, vanitiies. Why would they need them this early in the game if not trying to erradicate bed bugs which are virtually impossible to get rid of when the patrons are bringing them in via "THEIR BACKPACKS". (hint, hint)

I pity the uninformed and the unsuspecting!!

Bedbugs

I too have stayed at a Value Place and they had bed bugs and was told to leave, this is their policy. Then I went to a different one that has bed covers for the problem and it has been fine. But I do spray after housekeeping comes just in case they bring them into the room.