WILMINGTON, NC (WWAY) -- Tonight a New Hanover County family watched this story on a defective television screen.
The Bentleys bought their TV from Aaron's. They say they've had nothing but problems ever since.
When Jerry and Gloria Bentley watch TV, white dots cover the screen making it impossible to get a clear picture of what's going on.
This all started back in 2009 when the couple went to Aaron's on Carolina Beach Road.
"We were looking at a 42-inch TV," Gloria Bentley said. "The man told us he had a good deal on a 73-inch (set), and he told us he could get it cheaper than the 42."
Jerry said, "I said, 'OK, what's the catch?' He said, 'There's no catch.'"
Within months white dots appeared on their new TV. The Benlteys say Aaron's sent a repairman to try and fix the problem. That's when they say the repairman told them something surprising about their "new" TV.
"He said, 'This is not a new TV,'" Gloria said.
Gloria said Aaron's replaced their TV with another used set, which is the one they have in their living room now.
"They brought us another one out. Within a month's time we had a million dots," Gloria said.
We checked online and discovered Aaron's has a long list of consumer complaints, and the Bentleys are not the only ones who claim Aaron's delivered used furniture instead of new.
We couldn't get anyone from the Aaron's store on Carolina Beach Road to call us back. We called and left messages with the corporate office in Georgia. No response.
So, we finally went to the Aaron's store, but no one could speak with us about the problem and referred us to the corporate office.
Normally, news stories have same-day deadlines, but in this case we have tried to get in touch with someone from Aaron's since Monday, which is ample time for a response, even if it's a "no comment."
It is our duty to try to get both sides of a story, especially when a business is being accused of wrongdoing.
Aaron's could have proof the Bentleys knew they were buying a used TV, or it could have proof that the TV was new. That's impossible to find out when no one from Aaron's will respond.
This afternoon, we finally got a call back from Aaron's corporate office. A spokeswoman said the Bentleys are "valued customers," and the company is trying to get in touch with them "to ensure they are happy with the results."