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TROUBLESHOOTERS: Refrigerator breaks under warranty


WILMINGTON, NC (WWAY) -- Buying used can save you some serious cash. That's what one Leland woman was trying to do when she bought a used refrigerator from a Wilmington business.

Before the warranty expired, her refrigerator died. Now she's left with an old loaner.

"I'm stuck," Susan Seltzer said. "It's like, what do I do?"

Seltzer is at her wits end. Last summer she went online to search for a Wilmington business that sold used refrigerators. She found Best Deal Appliances on Market Street.

"The woman I spoke with was very nice," Seltzer said. "We chit-chatted, walked around. I kept saying, 'I'm a single mom. I really need to stretch my money.' She said, 'No problem. You can get warranties, extended warranties.' I said, 'great.'"

Seltzer says she spent nearly $450 on a 25-cubic foot Kitchen Aid with a bottom freezer. It came with a six-month warranty.

"It worked fine for the first, I'd say, less than 60 days, then I lost all my food the first time," Seltzer said. "Took them three days to get out there. Then in mid-October it went back out again. It was out for a week. I had techs at my house every single day. Quite a pain keeping my food in coolers."

Finally, in November, the fridge died while still under warranty. Seltzer says the company brought her a loaner, but it was so small and the shelves so rickety, that out of frustration she finally bought another refrigerator off of Craigslist. This was months ago, And she still hasn't been able to find out if Best Deal appliances is going to repair hers or replace it.

"I continued to call through February, could've been early March, talking to the owner, and I said 'Look, we've got to do something. It's gone out three times. I've lost food. I did the deal with integrity, and I expect the same out of you,'" she said.

We called Best Deal Appliances and spoke with owner Richard Nielsen. He says his company does not give cash refunds, but he is going to resolve the issue.

"No, I won't give her her money back. That's the receipt that we signed," Nielsen said. "And I was willing to work with her. I was willing to give her another refrigerator. I can have mine back, and I give her a bottom fridge, but she's gotta come and look. We're getting a trailer load thursday, and I will make sure there's something in there, like a bottom freezer."

Seltzer says she will be there to get another one. We'll let you know what happens when the new shipment comes in.

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Just wanted to say Richard

Just wanted to say Richard nielson is crook, and will do anything to scam you out of money. He has been doing this all over Wilmington. If anyone would want to try and get something out of him like sugar from vinegar. Call (910) 338-6104

True story

I'm pretty sure this is a very true story. The same thing happened to me. The cooling coil didn't work in mine after 3 weeks and I was refused another one. I too am a single mother so I disposed of the older one I bought from best deal and financed from hhgregg.


seems like this is a non story..
... and why didnt the woman when it broke down the first time just ask to exchnage it out for another? or did she wanna keep the one that kept breaking down because she wanted to keep that one because she liked this model and was willing to work through it...


HELLO! Maybe they wouldn't let her exchange it for another one or she didn't know that she had that option. Oviously you've never purchased used appliances.


Why does this seem like a non story?

Most local news stations around the country have a Troubleshooters segment. They seem to get results too.

I have bought several used

I have bought several used appliances. I once paid $50 for a dryer and used it for 25 years. I would prefer to buy an appliance from someone who is moving, as the chances of getting a good appliance is better than from a dealer who picks them up on the side of the road and patches them up.