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DTV Questions and Comments

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Now that the digital switch is over, we want to know how it went for you. We want your comments and experiences. Please use the comment option below to let us know how it went.

DTV FAQ's


What is digital television (DTV)?

Digital television (DTV) is a new type of broadcasting technology that is transforming television as we know it. By transmitting information as "data bits" (like a computer) to create a TV set's picture and sound, a digital broadcaster can carry far more information than what analog broadcast technology currently allows. The difference between analog and digital broadcasting is similar to that between compact discs and cassette tapes.

Digital TV offers a better viewing experience with vastly improved picture and sound quality. DTV is also more efficient than analog TV technology, so broadcasters will be able to produce additional channels of programming using digital broadcasting technology.


What is analog television?

Analog television service is the traditional method of transmitting TV signals and has been the standard broadcast technology since the inception of television. Analog television service isn't as efficient as DTV. It uses up much more valuable spectrum that—once the DTV transition is completed—will be used for other purposes. Remaining spectrum will be auctioned off for the production of new services.


How do I know whether my TV set is analog or digital?

Every TV set made before 1998 was a traditional "analog" television. If you bought a big-screen, projection TV between 1998 and 2004, there is a chance it has a built-in digital tuner inside. Before 2004, only a limited percentage of projection TV sets (generally sets that are 42 inches in diameter or larger) included digital tuners.

If you bought a new TV set since 2004, there is a high likelihood that it has a built-in digital tuner.


Why is America switching to DTV?

An important benefit of the switch to all-digital broadcasting is that it will free up parts of the valuable broadcast spectrum for other services. Also, some of the spectrum will be auctioned to companies, so they can provide consumers with more advanced wireless services, such as wireless broadband.

Consumers also benefit, because digital broadcasting allows stations to offer improved picture and sound quality. Digital is much more efficient than analog. For example, rather than being limited to providing one analog program, a broadcaster is able to offer a super-sharp "high definition" (HD) digital program or multiple "standard definition" (SD) digital programs simultaneously through a process called "multicasting."


What is multicasting?

Using the same amount of spectrum required for one analog program, multicasting allows broadcast stations to offer several channels of digital programming at the same time. For example, a station broadcasting in analog on channel 7 is only able to offer viewers one program. However, a station broadcasting in digital on channel 7 can offer viewers a digital program on channel 7-1, a second digital program on channel 7-2, a third digital program on channel 7-3, and so on. This means viewers get more programming choices.


Can I keep my older analog TV set?

Yes. A digital-to-analog converter box will allow you to continue using your existing analog TV set to watch over-the-air digital programming. If your analog set is hooked up to a subscription service, such as cable or satellite TV, it should continue to function as before. Analog sets should also continue working with gaming consoles, VCRs, DVD players and similar products that you use now.


How do I install a TV converter box?

Depending on your TV, converter boxes plug into either the back or front of the set. You will still need an antenna, which works with the TV converter box. Each TV converter box comes with installation instructions from the manufacturer.


Does someone have to come to my home to install the converter box?

No, you should be able to install the converter box yourself using the instructions provided by the manufacturer. For specific questions, call the manufacturer's technical support hotline or ask your local retailer.


Do I need to purchase a TV converter box that is the same brand as my TV?

No, the brand of converter box can be different from that of your TV set.


Can I hook up more than one TV set and video recorder to a single digital-to-analog converter box?

No, you will need one digital-to-analog converter box for each TV set or other device (such as a VCR) that only has an analog tuner.


Will I receive closed captioning through a converter box?

Yes. Coupon-eligible converter box manufacturers are required to provide closed captioning for display on your television, but the features provided vary by box. The Federal Communications Commission (FCC) has produced a guide that lists selected features, including closed captioning, for a number of converter boxes. The guide is updated periodically as new converter boxes become available.


After plugging in my converter box, I see black or gray bars on the sides or all the way around my picture. Why doesn’t the picture fill up the TV screen?

Simply put, your converter box may be having trouble determining the shape of the picture and how to best display it on your existing TV set. Traditional analog TV sets have a square-shaped screen, and some digital programming is still being produced in this shape, which should fill the screen on your TV. However, many digital programs are now produced with widescreen pictures intended for viewing on digital TV sets with wider screens. It is due to these differences in picture shape that creates bars around your picture.

You can remove or reduce the size of the bars by using a button on the converter box remote control that changes the way a picture is displayed. Find the button marked "zoom" or "aspect ratio," and keep pressing it until the picture looks right. You may need to change the setting for different programs. Please note that widescreen programs are meant to have bars on the top and bottom when viewed on a square-shaped screen, but no programs should have bars all the way around the picture.


Will I still need an antenna to receive DTV over-the-air?

Yes, you will still need an antenna to continue watching free, over-the-air television after the digital transition. In general, the same type of antenna that gives you good quality analog TV signals now will also provide reliable DTV reception.


I don’t have an antenna. Will I still get reception after the transition?

Antennas can be either indoor or outdoor. If you live in a home or apartment building, there may be an antenna on the roof or a master antenna distribution system to the building residents. If you subscribe to a cable or satellite service you will continue getting reception as usual. However, if you don't subscribe to a pay TV service, then you are actually using an antenna but may not know it.


Do I need to buy a new antenna?

Some television stations will be moving to a different channel in a different frequency band, which may require you to get another type of antenna from the one you use now. For example, some channels in the VHF band (Channels 2-13) may move to the UHF band (Channels 14-51) and vice versa. Receiving VHF and UHF signals require different types of antenna elements. Many antennas are designed as combo units and will receive both VHF and UHF signals.


What do VHF and UHF stand for?

The Very High Frequency (VHF) band is the segment of the television broadcast band covering channels 2 through 13. The Ultra High Frequency (UHF) band is the segment of the television broadcast band covering channels 14 through 69.


Are all digital stations on UHF channels?

Currently, the vast majority of TV stations broadcasting in digital are using UHF (14 and up) channels to do so. However, this is not due to any technical requirement of digital broadcasting. It is because the UHF channels were more likely to be available in most television markets. When the digital transition is completed and TV stations no longer broadcast in analog, a significant number of stations plan to switch and use their current analog VHF channels for digital instead.


After plugging in the converter box, I lost reception. Why did this happen?

If you hook up the box and lose signals from full-power stations, the problem is most likely with your antenna. Because some stations broadcast in analog in the VHF band, a simple VHF antenna—like rabbit ears—can pick up the signals. However, if the stations' digital signals are in the UHF band, then rabbit-ear antennas won't be able to pick them up. You will need a VHF/UHF antenna (rabbit ears plus a loop antenna) to pick up both digital and analog signals. Depending on where you live and where your TV set is in your house, you may need an outdoor antenna.


Will I have to discard my older analog television?

No. A digital-to-analog converter box will allow you to continue using your existing analog TV set to watch over-the-air digital programming. If your analog set is hooked up to a subscription service, such as cable or satellite TV, it should continue to function as before. Analog sets should also continue working with gaming consoles, VCRs, DVD players and similar products that you use now.


I have a handheld or battery-powered TV. Can I connect it to a TV converter box?

If your portable analog TV set has an available RF or Line input jack, it can be connected to a DTV converter box to continue receiving television signals after the transition. Currently, there is at least one battery-powered converter box available now. The manufacturer, Winegard, offers a battery pack for use with its converter box model.


Will my VCR or DVD player still work after I plug a converter box into my TV?

Yes. However, after the digital transition, the analog tuner in your VCR will not be able to pick up over-the-air programs for recording. Instead, the input to the VCR must be connected to the output of the DTV converter box. You must set the converter box tuner to the channel you want to record prior to the start of the timed recording programmed in the VCR.


Will I receive high definition TV (HDTV) with a converter box?

With a converter box, you will be able to watch HDTV programs, but not with HDTV quality. Although analog TV sets cannot display high definition resolution, your picture will generally improve with a TV converter box. If you want to view true high definition TV, then you will need a newer TV set rated for high definition resolution.


If I want a new TV set, do I have to buy a high definition TV (HDTV) to watch digital broadcasting television after the transition?

No. It is important to understand that the deadline refers to the end of analog broadcasting and the beginning of all-digital broadcasting. All new television sets will be able to receive and decode all formats of digital television, although you will need an HDTV set to watch programs that are broadcast in HDTV with full high definition quality. A standard definition digital TV (a TV set with an internal digital tuner), or a digital-to-analog converter box connected to an analog TV set, is all you need to continue watching over-the-air broadcast television programming.


Can I watch TV and record programs on my VCR at the same time?

Yes. If you want to watch and record one program simultaneously, you will only need one converter box. However, if you want to watch one program and record a different channel at the same time, you will need two converter boxes.

Each TV set or TV recording device, such as a VCR, that does not have a digital tuner must be connected to a DTV converter box to continue receiving broadcast signals.

Digital TV with some channels missing

I wanted to know if Digital converter box work for new HD TV. My uncle has a HDTV but, he doesn't have cable. He used to use an old CRT TV but, got this new TV as gift. I hooked the normal antenna but, only 3 channels he gets. He doesn't get the TBN channel 14 any more so, I hope buying this will help me. Let me know your advice on this matter.Thanks

DTV STINKS

I live in Wilmington, NC and have an analog tv with a pretty good set of rabbit ears (UHF & VHF that plugs into the AC outlet,) and I can't even watch an entire TV show. The signal skips and stutters so badly that I miss a majority of the program. I can't tell you how many times I just turn the danged box off and go read or crochet or wash dishes. Most days I don't even turn the boob tube on. Only thing it's good for any more is watching DVD's, which I borrow from friends or the library. I get a couple more channels (weather and PBS,) but they're just as bad, so it doesn't matter. I can't afford a Digital TV, cable or satellite, so this cheap form of entertainment just went the way of movie theaters for me - I go to the movies once a year, because they're obscenely expensive. Cable companies charge too much as do cell phone companies; same reason I don't have them, either, cuz it's getting so that electronics are out of the question for me. It used to be that these things got cheaper after a while, but somebody told these jokers to keep tightening the screws to the American public as long as they can, sort of like the petroleum companies. Their cash cows are dying! Guess I'll just watch tv on my computer, like that's comfortable, with my company and I surrounding the pc monitor on hard chairs. Sucks. Big time. I hate it. I know I'm not alone, because many of my friends also live on fixed income and can't afford all this electronic equipment. Not that you'll do anything about any of this, but I was told I should tell someone, so, tag, you're it. I don't believe whining will accomplish anything; good luck with this fiasco. I'm not going to stay involved with this form of entertainment. It's not worth the aggravation. I'll just put a pretty scarf over the box and keep the strip turned off, so I don't use stand-by electricity. Thanks a lot for nothin'. W. B. 3805 Garden Avenue Wilmington, NC 28403

Better antenna

As we have talked about here for some time now, you may need to upgrade the antenna that you are using if you are having trouble picking up the DTV signal with the one you currently have. There is a vast difference in the types of antennas that we tested back before we actually switched over. There were some that could not pick up the signal no matter how hard I tried, and some that would work fine where ever I put it. I found that a very inexpensive "Bowtie" antenna worked well. I bought one from Radio Shack for approx $5 that did what a powered set of rabbit ears couldn't. If you add an inexpensive amp with that, it should only get better results. I hope that helps you.

How many antennas do I have

How many antennas do I have to purchase before finding the one that works for me? I'm having the dame problems.

I get my tv service through

I get my tv service through Charter Cable and when you first started broadcasting in wide screen it caused your news program to be distorted. I have a 4:3 television. There is a comment on here that says it would be corrected by Nov. 6th, and for a while it did look normal. When the news would first begin, it was squashed in and then a moment later it would look normal. For the past few weeks it has gone back to the distorted picture. I really enjoy your evening news but if this situation is going to remain, I am going to have to watch something else. It is really irritating.

I will contact Charter about

I will contact Charter about this problem. We are currently airing our newscast in a Widescreen SD format and we do have to switch back and forth due to commercials and some programs that are not in this same format. This is why you are seeing it change from time to time. If you are not seeing it in widescreen format now, they may be taking our signal from the wrong source. If you would like to follow up with me on this, please feel free to contact the station @ 910.762.8581 and ask for Billy Stratton, Chief Engineer. I will try to get this resolved today.

WWAY DTV Missing Program Guide

Any way that WWAY might get the program guide working in its broadcast signal, so that it will have the same information about upcoming shows that all the other digital broadcaster in the area have?

The short answer to this is

The short answer to this is YES. We do have the program information now, but we have been having problems with it (PSIP generator) having to be rebooted often. We are looking into a fix for this.

program listing

I recieve a great Hd signal from 3.1 but the program listings are not on the same freq. i have two seoerate 3.1 channels one shows the picture and no program info and the other shows no picyutr but program info. any ideas why?

DTV multicasting?

When will we see more multicasting from the stations here in Wimington? Other stations are doing this with channels like RTN,CW nework,TBN,and others. Will we see any of these channels from WWAY anytime soon?

Last night we aired our

Last night we aired our pre-recorded evening newscast on our 3-2 channel starting at 6:30PM. We are working on adding more programming in the very near future, so please stay tuned for more information about this soon.

dtv

I live in rural Columbus County. The signal is not good especially during inclement weather. Even then, the digital tv has the converter and an antenna to get the picture that we do get. (Time Warner Cable does not serve our area)The analog signal from channel 13 is the most reliable that we receive.

To respond to the this and

To respond to the this and the previous 3 or 4 comments I would just like to add that if you are living near the border of our coverage area you will need more signal to get a better quality of picture. This is true with the old analog signals as well. The farther away from our Winnabow, NC tower site you are, the more gain you will need from your antenna receive system. As has been mentioned here before, digital is less forgiving than analog was when it comes to seeing a picture or not. You could watch the analog signal all the way to just being able to see the picture through all of the snow if you wanted to. Digital does not work that way. It has a point where if you are not getting a certain signal strength, you will lose the picture all together... or at least have it pixelate and/or freeze frame and drop audio. There is nothing the local broadcasters can do about this other than increase our output power. WWAY is currently operating at the maximum FCC allowed wattage. I can't speak on behalf of the other stations in our area. So if you are not getting a good, consistant picture from WWAY, you will have to improve your antenna or position of your antenna. We have found that moving an antenna as little as 3 or 4 feet can mean the difference in getting a good signal or not. So I would suggest trying everything you can with what you have first, then if that don't work you may need to look into getting a better antenna or amplifier.

Terrible signal

I live in an out lying area, near Elizabethtown and the receptions is terrible. We constantly are playing with our antenia to watch a show. All the stations out of Wilmington are bad and if the weather is just a little bad the signals get worse. Our only options are to go with dish TV ($500-$600 per year) or spend hundreds on a new antenia and cable and insulation. I have seen nothing good from the change except now I watch much less TV!

DTV

Me and my wife are not impressed with DTV. we get nine channels, 4 that work, most of the time and five that work sometime. 3-1,6-1,26-1,39-1,2,3 work most of the time, although they do sometimes have that digital fragmented signal. Do we need to get new antennas or what. Think the public needs to be told that their only expense is not just the converter box but also an antenna.

DTV

The DTV signal is unreliable. Wind, rain and sometimes clouds cause interference and frequently local stations are unwatchable for those using an antenna, even with a signal ampifier. The bugs should have been worked out before the "big switch" or congress should have kept their nose out TV broadcasting. Because of their mandate those who wish to watch their TV's must buy otherwise unecessary converters that naturally cost more than the allowed credit, amplifiers, antennas and rotors, or subscibe to rediculously expensive cable or satellite networks which also are subject to weather interference. Not to mention that TV stations were forced to install expensive equipment to transmit the digital signal. What good are more channels and a supposedly better picture if the reception is so poor you can't watch them consistently. The whole deal is a rip-off.

I agree with your comments.

I agree with your comments. I would, however, like to add this: my grandparents are 89 and 87. They have relied on television for entertainment for years. Also, they are avid news watchers, along with the weather. DaaaaDaaaaBeeeeeBeeeeDaaBeeDaBe. That is definitely not good tv. It is a pity that these older folks can't have just a few pleasurable hours of tv, because
some stupidious "genius" figured out a new way of making money from low-income folks who cannot afford cable, dish, or direct tv. Their is a reckoning day for each of us.

I totally agree. I live in

I totally agree. I live in Tabor City, NC and we can't pick up any Wilmington channels with the converter box. So now we're watching the South Carolina channels. WWAY needs a stronger signal.

dtv is terrible

dtv was created to free up broadcast spectrum to be sold to new buyers.($$4someone)This spectrum is owned by the people.In exchange the people now half to by antenna's that will recieve DTV (which falls in the uhf spectrum).Also the single strength isnt that great, so most people will also need an amplifier that works in the 300mhz to 1ghz range. Hopefully the transmission strength will improve after feb17th, other wise the people will only get intermittant good single with alot of square boxes and botched audio. Unless improvements are made into the transmissions of siganl @ greater strengths, DTV is a ripoff to the people.

coupons

I WAS JUST WANTING TO KNOW IF WE COULD STILL GET COUPONS FOR THE CONVERTER BOX? IF SO HOW??

I would suggest going to

I would suggest going to www.DTVANSWERS.com and applying there for the coupons. There have been some changes to the transition since we changed over last year, but I think they are still available.

dtv

DTV needs work. I see pixelating prrimarily in action sports wth DTV. I see no improvement whatsoever.

DTV

I assume you are looking for feedback to assist the rest of the country in Feb. If so, please stop telling viewers "if you have cable or sat. service, you won't have to do anything". Not necessarily true. When I moved here (Southport),cable was not available on my street and locals weren't provided by sat. - even though they weren't clear via rabbit ears. Your station and FOX refused to allow me to buy ABC & FOX (east & west coast feeds, like I did w/ CBS & NBC)so the best I could do for ABC viewing was watch fuzzy, snowy shows which, through the years, I rarely chose to do. Since my TV sets are relatively new, I was surprised to find the transition left me with messages about new sets or converter boxes. I can't be the only one with unusual circumstances. If we had been informed that we needed a HD or ATSC TUNER (because our cable or sat. boxes ARE CONVERTERS - and that any locals we were not already receiving through a converter box would require one)we could have been as prepared as everyone else.

The information we are

The information we are providing viewers is absolutely true. If you receive your local stations from Cable or Satellite you will not need to do anything. Direct TV has offered local channels in Brunswick, Pender, New Hanover, Bladen and Colunbus counties for about 4 years now. Dish/EchoStar has had local channels available for a little over a year. I believe they charge an additional $5 a month in order to get them. If you subscribe to satellite but don't subscribe to get local channels then you would fall in the same category as everyone else that gets their signal over the air. You would need to get a converter box and possibly a more powerful antenna. Feel free to give us a call anytime if you would like someone to go over this with you in person.

I'm not sure if it has to do

I'm not sure if it has to do with the Digital Transition or not because the problem I have just appeared this week. I am a customer of Charter cable tv and internet and was told I would not need to do anything to continue viewing the channels that transitioned. Yet, all of a sudden, the newscasts on WWAY look ridiculous. They are terribly distorted. I went to this webiste and checked the news and weather update videos and they look the same. It looks like the people are really small and lots of empty space around them and at some points, there are blank spaces on either side of the picture with WWAY printed up the side, even though the banner with the reporter's name stretches all the way across the bottom of the screen. I checked your newscast on channel 10, and it looked fine. I watch ABC a great deal and have not noticed it on any other program. What is causing this?

You need to adjust the

You need to adjust the picture on your screen. WWAY is now broadcasting in a 16:9 widescreen format. There should be a button on your remote control that allows you to do this. It will probably be labeled as zoom. Keep pushing the button until the picture adjusts to fit your screen.

I am having the same

I am having the same problem. So, you are telling me that I have to adjust my picture? In other words, you are telling us that we have to go out and spend $1200 on a widescreen tv in order to watch the local news on WWAY? I wonder how many of your other viewers are dealing with this or just changing the channel? Did you ever stop to think that not everyone has a widescreen tv or can afford to go out and buy one when you came up with this idea?

You do not need to have a

You do not need to have a widescreen tv to view WWAY. We have launched our newscast in widescreen including some promos and eventually we'll have some widescreen programming as well. If you are watching WWAY on cable or satellite service, and you have a tv that is NOT widescreen, you will still see the picture like you always have since we are using 4:3 safe camera angles. People with widescreen televisions will see their picture in full screen as well without the black pillars (bars) on the sides. If you are watching WWAY on a 4:3 tv using a set top box and antenna, you may need to change your picture using the remote control by selecting "Normal" or "Full Screen" format. If you have a widescreen tv on antenna you would select "Wide" to view in full screen. The setting labels differ from box to box. Those of you watching WWAY on Charter Cable service should have the proper aspect ratio as of today, Nov 6th. Charter was taking our feed over fiber optics and was not getting the proper aspect ratio settings, but they were to switch their feed so that they too were receiving the signal correctly. Time Warner and ATMC viewers should have seen no change with a 4:3 tv. If you have any questions about this, or you are having trouble getting your settings correct, please feel free to contact WWAY Chief Engineer Billy Stratton at (910) 762-8581 for help setting it up.

They are probably referring

They are probably referring to the inconsistent nature of the widescreen "upconvert". Many times the picture IS squished from 16:9 down to 4:3, and it is not the fault of the viewer's television. Someone is either not manually switching the aspect ratio at the station, or if there is an electronic switch, it's not properly sensing the transition... I've seen it many times myself... I've seen it on both my widescreen and standard tv... Oh, and I've been watching HD and had a widescreen HD television 8 years ago... I was also receiving the OTA HD broadcasts literally the first week available... so I hope I'm believed when I say that the newscasts are indeed sometimes squished at the beginning of the broadcast--most of the time it's fixed within minutes, but sometimes not... It's an issue at the station end...

Yes, we were having some

Yes, we were having some trouble with our switching when we first launched this. That has been resolved for some time now. We were just wanting to make sure that people that were watching us with a set top box knew that they might have to change the settings on their box in order to view the proper aspect ratio. WWAY was the first station in the Wilmington market to hit the air with High Defenition, that was in 2002.